SERVICES
Things to know when printing on clothing:
We work on a 5% misprint basis with any printed clothing order. When we quote you, we are quoting you on your job with a 5% misprint chance, and we are not liable for any misprints that fall within our 5% policy. This means that you may not receive 100% of the garments ordered. If you require a specific quantity of garments, we recommend adding on 5% extra to ensure your order quantity is fulfilled, but please make us aware of this when ordering.
We recommend printing on garments that have 80-100% cotton in them to ensure a good quality print when using the methods of Screen Printing or DTG. If you would like to print on a specific garment with less than the advised amount of cotton in, there is a higher risk of misprints, and we will not be liable for them if they do occur.
We order clothing from our suppliers as per your order. If you are particular about a specific garment type, material, or colour, we strongly suggest you requesting a sample from us beforehand. If you are not happy with the garment's quality when you receive your order, we are not responsible for reprinting, reordering, or refunding you for these items.
Different brands provide a different type of quality of material. We generally suggest using AS Colour garments, but we can offer a wide range of brands. Please be aware that some brands use shorter strands of cotton, meaning that there may be more fibres on certain brands, garments, and/or batches. If these fibres interfere with the quality of print, these will be counted as misprints.
We order garments from our suppliers and they have delivery charges of £4.80-£8.95 for orders under £150. Normally, we don't have to relay this charge on to our customers because we order more than the minimum amount frequently, but if a customer puts through a small quantity order and we have not had any other clothing orders come through, they may be responsible for this payment. This is all subject to customer's deadlines and urgency for the order, and this is not a compulsory charge.
Print & Embroidery MOQs:
DTG / DTF - 1 unit
Screen Printing - 25 units
Vinyl Transfer Printing - 5 units
Print & Cut Full Colour Transfer - 10 units
Embroidery - 8 units | multiples of 8
THINGS TO KNOW WHEN ORDERING SCREEN PRINT:
Artwork Requirements - Artwork has to be vectored. Max Print Size - 330mm width. Pantone colour reference(s) must be supplied. Print colour match isn't guaranteed, and will also depend on the colour of the item being printed. Order quantity refers to - same logo size position.
Set Up Charges - All screen print orders have screen fees included in the quote. That fee will be charged again in every future order unless you reorder the same design within a month, when the fees are free of charge, or within 6 months, when the fees are half priced. Screen fees are £25.00ea + vat for each colour, placement, and size in your logo. If you are printing on dark garments, you require 1 extra screen fee for a white underlay. MOQ is 25 units, if lower quantity is required 25 prints is still charged.
Important Info - White garments tend to be less expensive because less ink is used to create opaque logos. Dark garments need a white underlay, which means another screen fee is charged. Specialist inks, such as metallic, fluorescent, glow in the dark etc, cost 15% extra. Sleeve printing is 20p+vat extra per print.
Things to know when ordering DTG:
Artwork Requirements - Artwork does not need to be vectored. It needs to be provided as a PNG with no background and at the correct size.
Set Up Charges - No set up fees. No MOQ, can order 1 offs and samples.
Important Info - White garments are cheaper because no pretreatment is needed. Dark | coloured garments are more expensive because of required pretreatment. Pantone matching is not possible for this process.
things to know when ordering embroidery:
Artwork Requirements - Artwork does not need to be vectored. It needs to be provided as a jpg, png, eps, pdf.
Set Up Charges:
Small Logo Digitising Fee - £20.00+vat.
Large Logo Digitising Fee - £25.00+vat.
Digitised logos can be resized by 10% at no extra cost.
Important Info - MOQ is 8 units, if lower quantity is required, 8 embroidery is still charged. Embroidery machine has 8 heads so orders have to be in multiples of 8.
Things to know when ordering vinyl transfer / Print & cut:
Artwork Requirements - Artwork needs to be a vectored EPS.
Our stock vinyl colours are black, white, dark navy, red, other colours are special order and may cost extra.
Print & Cut is only available on a printed background or 'bubble'.
MOQs: Vinyl Transfer x5 units / Print & Cut x10 units.
Wanting to supply your own garments?
Got your own garments that you require print on? No worries, we are more than happy to print on them.
Requirements - We require them to be brand new, and in perfect condition, otherwise they will be refused by our printing team.
Surcharges - We charge 50p+vat per garment for customers who supply their own stock. This is to cover our time spent arranging, counting, checking and sorting stock. This will be added to your quote as a 'Sortation Fee’.
We work on a 5% misprint basis with any printed clothing order, as per our misprint policy. Any misprinted garments that fall within our 5% policy will not be refunded, even if you supply your own garments. If you require a certain amount of printed garments, we suggest you supplying us with 5% extra garments to ensure your full order quantity is fulfilled.
TURNAROUNDS & DEADLINES:
We cannot go ahead with your order until we have your contact details and full address. If we do not have this, even after payment has been made, we will not be putting your order into production until we do. This may cause delays in turnarounds, and sometimes miss agreed deadlines, but we are not responsible for this.
Estimated turnarounds for custom merch:
Screen Print, DTG, Vinyl, Print & Cut (2-3 weeks)
Embroidery (3-4 weeks)
Stickers (1-2 weeks)
Air Fresheners (4-5 weeks)
Socks (4-6 weeks)
Business Cards, Flyers, Posters (1-2 weeks)
Lanyards (1-2 weeks)
Packaging Tape (3-4 weeks)
Key rings, Pin Badges (3-4 weeks)
If you are wanting your custom items for a specific deadline, please give us at least 2 weeks notice on top of our listed turnaround times, and we will strive to get your order to you on time. However, we are not financially responsible for unforeseen timescale issues.
Payment terms & conditions:
Please note that our payment terms & conditions have recently changed and we now require payment upfront for any custom orders, and full address and contact info to be supplied too. If we have not received payment & address info, your order is not in production and will not be getting printed until we do.
Canceling your custom order:
Once you have confirmed your proof and paid your invoice, your order is in production and we are in the process of printing your custom goods. After this point, as our products are made to order, we are unable to cancel and issue any refunds for orders.
Damaged products:
If parcels have been damaged by the courier (normally DPD or Royal Mail) at the point of delivery, please do not accept them. Damaged deliveries have nothing to do with us and it is not our responsibility if it has been accepted.
Problem with your order:
If there are any issues regarding your order after the point of receiving it, we need to be made aware of these issues within 48 hours of you receiving your items. We are unable to issue refunds or reprints for complaints over that period of time as anything could have happened to the stock after point of receiving it.
SOCIAL MEDIA:
We use our social media platforms as a live portfolio of work that we have recently produced. If you have placed an order with us and would prefer for us to not post your products online, please let us know in advance. We can spend quite a lot of time making social media content and to be told that it needs to be removed after being uploaded means that unnecessary time has been wasted.